Performing vs. Engaged Employees

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Performance management has become an over-used buzz word in the corporate world. Most companies understand the value of setting clear performance goals for employees, evaluating the employees’ performance against those goals and providing the employees with feedback on what they have done well and where they might need improvement. We value highly performing employees. But […]

Internal Customer Service

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The other day I was on a business trip with four other people. They all work for the same company and we were visiting one of their suppliers. As we were traveling down the highway we passed one of the company manufacturing sites. Anxious to show me one of their factories they made a decision […]

Is Your Practice a Love of Labor or a Labor of Love?

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The recent Labor Day holiday got me to thinking—We have become a nation of laborers. We love to labor. We are busy, busy, busy, doing, doing, doing. When we face a big challenge or a difficult situation, we labor. We cancel vacation, skip lunch, work through the weekend, and stay late to solve the problem, […]

Secure-Mail Protects Dentist-Patient Confidentiality

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Many of the work processes in dentistry are from the era of dentists meeting patients in the exam room, recording items on clipboards, and calling other dentists or doctors where necessary. Trust is and always has been a cornerstone of the dentist-patient interaction, but in the digital era, that trust goes along with a culture […]

Excitement of the New and Unknown

Supporting career growth for your staff

Supporting career growth for your staff. Food for Thought is our way of sharing interesting concepts on corporate leadership and management with others who might find it useful. The thoughts offered are intended to be controversial and thought provoking. They always follow our motto of helping develop logical leadership. This article is, in part, a […]

e-Reminders Reduce Missed Appointments

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No one needs to tell you that time is money and nothing undermines your practice productivity more than missed appointments. The good news here is that technology, when properly implemented, can reduce your practice no-shows substantially. E-reminders, that is reminders sent via email and/or text message, are much more effective and less costly than postcards […]

Is Your Dental Website Getting Results?

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I’m amazed at the hundreds of dental websites I have looked at that are difficult to navigate, make me work to take action, and are basically wasting air space on the Internet. If you have a website already, I want you to really take a look at its EVERY page, and ask yourself this question. […]

Firing Strategy…

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Do you have employees you’re not proud of? Then deal with it! The “how” of firing is typically not the problem. It’s the “who” and “when” that gets in the way. Business decision makers will tell me about a problem employee and how he/she is a poison to the operation and not living up to […]

Don’t Confuse Indecision with No Decision

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Food for Thought is our way of sharing interesting concepts on corporate leadership and management with others who might find it useful. The thoughts offered are intended to be controversial and thought provoking. They always follow our motto of helping develop logical leadership. Do you or your organization find yourself wanting to make a decision […]

Re-activate Non Responsive Patients; Technology that Pays for Itself

Action Run is an online e-service that contacts and re-activates non-responsive patients. This is not a new idea, what is new are the tools that ActionRun has developed and applied to this task. Early attempts to use digital technology to re-activate patients simply automated the tasks we had sought to do with paper records. That is […]