3 Reasons You Can’t Just Ask Customers What They Want


From TechCrunch: “The first reason you can’t just ask customers what they want is that they aren’t always attuned to what they really need. Steve Jobs famously said, “People don’t know what they want until you show it to them.” via 3 Reasons You Can’t Just Ask Customers What They Want | TechCrunch. I first […]

Managerial Discretion: Its Privileges and Obligations

managerial discretion

Credit for this article’s topic goes to Steve Cobb, Chairman of Henny Penny who shared with us this idea during a workshop that we recently did with his executives. An hourly employee stuffing sausages at a sausage factory is expected to put in 40 hours a week and get paid for 40 hours of work. […]

Living and Leading with Intention


When we choose our intentions and are mindful, we achieve clarity of purpose. We are clear on what matters most to us, on what we value. Do you have a written vision statement or intention for: Your practice? Your role in your practice? Your relationship with your staff? Your relationships with your clients, suppliers, investors, […]

Excitement of the New and Unknown

Supporting career growth for your staff

Supporting career growth for your staff. Food for Thought is our way of sharing interesting concepts on corporate leadership and management with others who might find it useful. The thoughts offered are intended to be controversial and thought provoking. They always follow our motto of helping develop logical leadership. This article is, in part, a […]

Implement Spot Awards in your practice


Most leaders appreciate the value of encouraging the hearts of their employees. Companies and business owners adopt a variety of recognition tools. In this article we discuss the values of a technique called Spot Awards and explore how they should be used, how they are often misused and how unlikely it is that they are abused by the employees.

Facebook Business Page: Do I Really Need It?


One of the questions asked often is:  “I already have a Profile page on Facebook, do I really need a Facebook Business Page?” That’s sort of like the question (in dentistry) “Do I really need to floss?” You know the answer ….Only the teeth you want to keep!! Originally, Facebook was only for making connections, […]

Patients Prefer e-Reminders


NO-SHOWS – a classic issue which has plagued dental practices since the time of good ol’ G.V. Black. No-shows are frustrating and expensive. You can get militant and charge patients if they no-show. That’s a great way to create pleasant Kumbayah relationships. You can be proactive and call everybody on the schedule a few days […]