Data Driven Patient Satisfaction for your Practice

Yes, I admit it – I LOVE DATA! In this article I will detail some real life examples from my group dental practice of how objective data can support best possible customer satisfaction. Customer service is more than a smile and the warm and fuzzies.Let’s start with asking what are the primary goals of your […]

Sharing financials with employees

Most would agree that it is good to educate employees on how the business runs: how much money comes in and where it comes from, how much money goes out and where it is spent, and what is left behind and how it is used to reinvest in the business. Employees feel more invested when they […]