Why go Paperless? What I have now works and doesn’t cost a thing.

Why go paperless?

Paper charts don’t just appear in the office for free. The paper folder and all the other papers cost about $2.50 each. If you have 2500 charts they cost you at least $6,250 to create and every time a new patient walks in it’s another two-fifty; cha-ching. Other chart contents, like X-Rays and photographs can […]

ADA Benefit Plan Analyzer


The ADA Benefit Plan Analyzer is a tool meant to help you analyze the financial impact of a payer’s rates to your practice. It is based on information and assumptions provided by you regarding the payer’s reimbursement rates and restrictions as well as your practice’s goals and its financial situation.  via CPS-APP12 – ADA Benefit […]

Saved by the Cloud… or not

saved by the cloud... or not

When you visit a medical or dental office in the future you won’t be handed a clip board and paper forms, all your personal and medical data will be stored on the cloud. The medical / dental office will merely request a download and all the data will be available instantly. No forms, no guessing […]

Managerial Discretion: Its Privileges and Obligations

managerial discretion

Credit for this article’s topic goes to Steve Cobb, Chairman of Henny Penny who shared with us this idea during a workshop that we recently did with his executives. An hourly employee stuffing sausages at a sausage factory is expected to put in 40 hours a week and get paid for 40 hours of work. […]

Collecting Co-Pays and Deductibles


Are your front desk personnel trained to collect patient co-payments and deductibles at time of service? Do they know the amount of receivables due from each patient and their insurance company? If not, your practice could be losing a significant amount of income. Studies show that collecting payment from patients at the time of service […]

Performing vs. Engaged Employees


Performance management has become an over-used buzz word in the corporate world. Most companies understand the value of setting clear performance goals for employees, evaluating the employees’ performance against those goals and providing the employees with feedback on what they have done well and where they might need improvement. We value highly performing employees. But […]

Variable Compensation: Incentive, Bonus or a Reward?


Let me start by wishing all of our readers a happy and prosperous New Year. I hope you had a wonderful holiday season, hopefully had some relaxing time with family and friends, rang in the New Year with good cheer and are back to work with a positive outlook. This month’s topic is inspired, in […]

Secure-Mail Protects Dentist-Patient Confidentiality


Many of the work processes in dentistry are from the era of dentists meeting patients in the exam room, recording items on clipboards, and calling other dentists or doctors where necessary. Trust is and always has been a cornerstone of the dentist-patient interaction, but in the digital era, that trust goes along with a culture […]

Excitement of the New and Unknown

Supporting career growth for your staff

Supporting career growth for your staff. Food for Thought is our way of sharing interesting concepts on corporate leadership and management with others who might find it useful. The thoughts offered are intended to be controversial and thought provoking. They always follow our motto of helping develop logical leadership. This article is, in part, a […]

e-Reminders Reduce Missed Appointments


No one needs to tell you that time is money and nothing undermines your practice productivity more than missed appointments. The good news here is that technology, when properly implemented, can reduce your practice no-shows substantially. E-reminders, that is reminders sent via email and/or text message, are much more effective and less costly than postcards […]