• patients like email

    Patients Like Email

    Tuesday, April 26, 2016

    Did you know? 58% of consumers start their online day by reading their emails. 76% of dental patients said email is the best way for companies to communicate with them.

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  • Stop the stress with these tips

    Stop the Stress! 9 Tips for Increasing Work Happiness

    Tuesday, April 19, 2016

    Everyone deserves to love what they do and be happy at work. After all, we spend nearly half of our waking hours there! But life has a habit of stressing us out, and then work piles even more obligations onto our teetering pile of To-Dos, Must-Dos, and (eek!) Past-Dues. Sometimes it’s just difficult to feel alert and excited when we arrive at the office each morning.

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  • hygiene-code

    Hygiene Codes to Maximize Insurance Benefits

    Wednesday, April 13, 2016

    Picture this: your hygienist has a full day of patients. A couple of S/RPs, a couple of new patients, and some nice recalls. Ahh… it’s a beautiful thing. But wait! What’s that I see here? She hasn’t been using the correct CDT codes for her procedures. Oh no! Poor coding is about more than just […]

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  • cust-feedback-action

    Leveraging the OODA Loop to Create Strategic Advantage

    Wednesday, March 9, 2016

    “You have 15 minutes to get your hand off my knee.” Many years ago, when I was much younger, my first girlfriend offered up this ultimatum on one of our first dates. I thought it was funny back then and it stuck with me, not just because of the humor, but rather because of what […]

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  • educate-patient

    Overcoming “I’ll Think About It”

    Wednesday, March 2, 2016

    We are living in a volatile economy to say the least. Uncertainty about healthcare, economic woes, the daily grind and other outside stressors are enough to discourage anyone as we try to run successful and productive dental practices. All this being said, it does not sway us in our belief that your patients can and will say yes to treatment. It is up to you to make it possible.

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  • tech-mistakes

    Technology Acquisition, Finance, and Training

    Wednesday, February 24, 2016

    Dentists are acquiring technology at unprecedented rates for a number of very good reasons.  Primary drivers are the rate advancement of technology itself, coupled with meaningful value that can be delivered relative to legacy technology. Larry Emmott makes the value of training crystal clear in his Ten Most Common Mistakes Dentists Make Using Technology. I […]

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  • patient retention appreciation

    3 Simple Ways to Improve Your Patient Relations

    Wednesday, February 17, 2016

    Many private practice professionals will look to new marketing strategies to help expand their customer base. This is important, but it’s also important to consider how to retain patients you’ve already earned. Here are some tips to help you improve patient relations, and in turn, retention in 2016. Stay on Schedule According to Software Advice, […]

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Articles

file insurance claims
Oct
7

Obnoxiously Detailed Insurance Narratives

Your Secret Weapon…Obnoxiously Detailed Narratives You’ve experienced it before…the dreaded letter from a patient’s insurance company: We need more information, there is not enough evidence of need, please send us a diagnostic film (after you have initially sent one!). Several things are critical when submitting dental claims on behalf of your patient: Most patients are […]

Message from my mentor
Sep
16

Message from my mentor

Message from my mentor: One of the greatest influences in my professional experience was way back in the day, in the early 1990’s. At that time my 3 children were young, under the ages of 7, and my mental state was mostly a blur. My husband and I had purchased a dental practice in Raleigh/Durham, […]

Dicom
Sep
9

DICOM

DICOM stands for Digital Image Communication in Medicine. It is an international standard for digital radiography that covers everything from hospital CAT Scans to dental periapicals. It is the DICOM standard that assures the reliable transfer of images from one system to another. The DICOM standard also calls for the transfer of essential data along […]

grand-opening
Aug
26

From Dentist to Small-Business Owner: Tips and Options

You learn how to fill cavities and keep teeth clean and healthy in dentistry school. What you don’t learn is how to raise capital and manage business debt. “That can make life after dentistry school challenging,” says Genaro Romo, who started his career in Chicago in the 1990s. He quickly realized that being a successful […]

happy-employees
Aug
19

3 Ways to Help Keep Your Dental Office Staff Happy

Happy staff, happy life? Quite possibly. Although there’s no guarantee that a happy staff leads to a happy dentist, you can be sure that a happy staff strengthens your practice. When your staff is unhappy, that unhappiness manifests itself in the form of turnover, which is something you don’t want to see with any level […]

Change: Realize Your Greatest Potential
Aug
5

What are you waiting for?

It’s pretty clear the world is changing at a remarkable pace. And this pace, as overwhelming as it feels today, is poised to steadily increase – many say it will continue to double every five years. So if you thought the last 20 years were something, the next 20 will be something else. For example, […]