• collegial-atmosphere

    The Price of a Collegial Atmosphere

    Wednesday, February 3, 2016

    Creating a collegial atmosphere: Tips on how to resolve conflicts with healthy debate.

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  • employee-appraisal

    Employee Performance is not just about Results

    Wednesday, January 20, 2016

    Happy New Year! I hope you had a relaxing holiday and are back to an exciting start for 2016. For some of you this might also be the start of a fiscal year and you might be considering employee performance appraisals. This topic is a logical, structured way to approach performance appraisals. In appraising an […]

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  • ROI-1024x625

    Dentist Marketing Ideas: New Way to Track ROI

    Wednesday, November 18, 2015

    As a consultant, one of the first things I normally do with a new client is to work with the front desk team to set up a system to track new patient referral sources. This often requires making sure the health history includes a question about referring, the front desk team asks new patients on […]

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  • walking-with-socrates

    Walking with Socrates

    Wednesday, October 21, 2015

    “We need to improve our communication” — it’s a refrain we hear often in our line of work. Sound familiar? Does your company/department/team have this “communication thing” licked? Probably not. Of course, “improving communication” is a pretty diffuse phrase. It encompasses everything from “please use the ‘reply all’ function in Outlook judiciously” to “have the […]

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  • file insurance claims

    Obnoxiously Detailed Insurance Narratives

    Wednesday, October 7, 2015

    Your Secret Weapon…Obnoxiously Detailed Narratives You’ve experienced it before…the dreaded letter from a patient’s insurance company: We need more information, there is not enough evidence of need, please send us a diagnostic film (after you have initially sent one!). Several things are critical when submitting dental claims on behalf of your patient: Most patients are […]

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  • Message from my mentor

    Message from my mentor

    Wednesday, September 16, 2015

    Message from my mentor: One of the greatest influences in my professional experience was way back in the day, in the early 1990’s. At that time my 3 children were young, under the ages of 7, and my mental state was mostly a blur. My husband and I had purchased a dental practice in Raleigh/Durham, […]

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  • Dicom

    DICOM

    Wednesday, September 9, 2015

    DICOM stands for Digital Image Communication in Medicine. It is an international standard for digital radiography that covers everything from hospital CAT Scans to dental periapicals. It is the DICOM standard that assures the reliable transfer of images from one system to another. The DICOM standard also calls for the transfer of essential data along […]

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  • grand-opening

    From Dentist to Small-Business Owner: Tips and Options

    Wednesday, August 26, 2015

    You learn how to fill cavities and keep teeth clean and healthy in dentistry school. What you don’t learn is how to raise capital and manage business debt. “That can make life after dentistry school challenging,” says Genaro Romo, who started his career in Chicago in the 1990s. He quickly realized that being a successful […]

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  • happy-employees

    3 Ways to Help Keep Your Dental Office Staff Happy

    Wednesday, August 19, 2015

    Happy staff, happy life? Quite possibly. Although there’s no guarantee that a happy staff leads to a happy dentist, you can be sure that a happy staff strengthens your practice. When your staff is unhappy, that unhappiness manifests itself in the form of turnover, which is something you don’t want to see with any level […]

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  • Change: Realize Your Greatest Potential

    What are you waiting for?

    Wednesday, August 5, 2015

    It’s pretty clear the world is changing at a remarkable pace. And this pace, as overwhelming as it feels today, is poised to steadily increase – many say it will continue to double every five years. So if you thought the last 20 years were something, the next 20 will be something else. For example, […]

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Articles

Dicom
Sep
9

DICOM

DICOM stands for Digital Image Communication in Medicine. It is an international standard for digital radiography that covers everything from hospital CAT Scans to dental periapicals. It is the DICOM standard that assures the reliable transfer of images from one system to another. The DICOM standard also calls for the transfer of essential data along […]

grand-opening
Aug
26

From Dentist to Small-Business Owner: Tips and Options

You learn how to fill cavities and keep teeth clean and healthy in dentistry school. What you don’t learn is how to raise capital and manage business debt. “That can make life after dentistry school challenging,” says Genaro Romo, who started his career in Chicago in the 1990s. He quickly realized that being a successful […]

happy-employees
Aug
19

3 Ways to Help Keep Your Dental Office Staff Happy

Happy staff, happy life? Quite possibly. Although there’s no guarantee that a happy staff leads to a happy dentist, you can be sure that a happy staff strengthens your practice. When your staff is unhappy, that unhappiness manifests itself in the form of turnover, which is something you don’t want to see with any level […]

Change: Realize Your Greatest Potential
Aug
5

What are you waiting for?

It’s pretty clear the world is changing at a remarkable pace. And this pace, as overwhelming as it feels today, is poised to steadily increase – many say it will continue to double every five years. So if you thought the last 20 years were something, the next 20 will be something else. For example, […]

bluetooth-toothbrush
Jul
29

Changing dental insurance with a connected toothbrush

From Fortune: …a dental insurance company, giving connected toothbrushes to policy holders makes all the sense in the world. Knowing that your policyholders brush their teeth on the regular means they are less likely to develop cavities and other issues associated with high claims. The insurer might even be able to promote more brushing or […]

reward-employee
Jul
22

Mediocrity Invited: how to encourage high performers

In most of our companies we have a big sign with bold letters over the main door into our building. It has been there a long time and is such a regular part of the fixtures that we have lost sight of it. Although we diligently practice what the sign says, few of us, if […]