• data-driven-patient-satisfaction

    Data Driven Patient Satisfaction for your Practice

    Wednesday, May 18, 2016

    Yes, I admit it – I LOVE DATA! In this article I will detail some real life examples from my group dental practice of how objective data can support best possible customer satisfaction. Customer service is more than a smile and the warm and fuzzies.Let’s start with asking what are the primary goals of your […]

    Read More
  • eat-what-you-kill

    Eat what you kill

    Wednesday, May 11, 2016

    Now I am not much of a hunter however the saying “Eat what you kill” is a great business strategy to follow to ensure your financial success in dentistry and any other kind of business. “Eat what you kill” translates to running your practice on a cash flow basis as an astute business owner and […]

    Read More
  • This tango takes 3!

    This Tango Takes Three!

    Wednesday, May 4, 2016

    You, as a manager, have an obligation called stewardship and a privilege called management authority. The former requires you to care for your assets. The latter allows you to acquire and dispose of your assets. The more diligently you discharge your stewardship responsibility, the more impenitently you can exercise your management authority. But, remember, this tango takes three.

    Read More
  • patients like email

    Patients Like Email

    Tuesday, April 26, 2016

    Did you know? 58% of consumers start their online day by reading their emails. 76% of dental patients said email is the best way for companies to communicate with them.

    Read More
  • Stop the stress with these tips

    Stop the Stress! 9 Tips for Increasing Work Happiness

    Tuesday, April 19, 2016

    Everyone deserves to love what they do and be happy at work. After all, we spend nearly half of our waking hours there! But life has a habit of stressing us out, and then work piles even more obligations onto our teetering pile of To-Dos, Must-Dos, and (eek!) Past-Dues. Sometimes it’s just difficult to feel alert and excited when we arrive at the office each morning.

    Read More
  • hygiene-code

    Hygiene Codes to Maximize Insurance Benefits

    Wednesday, April 13, 2016

    Picture this: your hygienist has a full day of patients. A couple of S/RPs, a couple of new patients, and some nice recalls. Ahh… it’s a beautiful thing. But wait! What’s that I see here? She hasn’t been using the correct CDT codes for her procedures. Oh no! Poor coding is about more than just […]

    Read More

Articles

data-driven-patient-satisfaction
May
18

Data Driven Patient Satisfaction for your Practice

Yes, I admit it – I LOVE DATA! In this article I will detail some real life examples from my group dental practice of how objective data can support best possible customer satisfaction. Customer service is more than a smile and the warm and fuzzies.Let’s start with asking what are the primary goals of your […]

eat-what-you-kill
May
11

Eat what you kill

Now I am not much of a hunter however the saying “Eat what you kill” is a great business strategy to follow to ensure your financial success in dentistry and any other kind of business. “Eat what you kill” translates to running your practice on a cash flow basis as an astute business owner and […]

This tango takes 3!
May
4

This Tango Takes Three!

You, as a manager, have an obligation called stewardship and a privilege called management authority. The former requires you to care for your assets. The latter allows you to acquire and dispose of your assets. The more diligently you discharge your stewardship responsibility, the more impenitently you can exercise your management authority. But, remember, this tango takes three.

patients like email
Apr
26

Patients Like Email

Did you know? 58% of consumers start their online day by reading their emails. 76% of dental patients said email is the best way for companies to communicate with them.

Stop the stress with these tips
Apr
19

Stop the Stress! 9 Tips for Increasing Work Happiness

Everyone deserves to love what they do and be happy at work. After all, we spend nearly half of our waking hours there! But life has a habit of stressing us out, and then work piles even more obligations onto our teetering pile of To-Dos, Must-Dos, and (eek!) Past-Dues. Sometimes it’s just difficult to feel alert and excited when we arrive at the office each morning.

hygiene-code
Apr
13

Hygiene Codes to Maximize Insurance Benefits

Picture this: your hygienist has a full day of patients. A couple of S/RPs, a couple of new patients, and some nice recalls. Ahh… it’s a beautiful thing. But wait! What’s that I see here? She hasn’t been using the correct CDT codes for her procedures. Oh no! Poor coding is about more than just […]